Freight & Terms

You can order online and pick up and pay for goods at one of our stores, or buy online for home delivery and pay securely by credit card.

All goods are Freight Free when picked up at our stores (even goods marked 'freight surcharge applies'). All products can be ordered for either pick up at Bacchus Marsh or at one of the Genetics Australia outlets at Maffra, Leongatha, Warragul, Colac, Timboon, Terang or Warrnambool. They may also be able to be picked up via one of the Genetics Australia sales reps in other parts of the country (talk to the rep directly – details on the contact page). This service is a ‘with other goods’ service so allow a few days for the goods to get to your nearest store. If you require them more urgently please ring – we may be able to speed up delivery or organise a delivery direct to you.

Note COD is store pick up only.  Do not select COD if you want delivery to your address.

Note most bulky goods have 'freight surcharge applies' in their description - goods like tail paint and ob lube.  Ring for a freight quote prior to ordering these goods.

A note on picking up goods from Bacchus Marsh

We do not have a shop or product display at Bacchus Marsh – we have a warehouse. You cannot come in and browse goods, nor can you come in and choose what you want off the shelves. When placing your order please allow at least one working day before coming in to pick it up.  You can place a comment on the order (there is a comments box at the bottom of the page) stating when you would like to pick up the order, or give special instructions.

Freight costs (when goods delivered other than via our stores):

Our standard postage and packing charge is $10.00 plus GST ($11.00 including GST) for all web orders.  Some goods are marked on the web site ‘freight surcharge’ – these goods have extra freight charges either due to their bulky nature or because they are dangerous goods. Any goods marked ‘freight surcharge’ please ring for freight costs.  Note all FiL tail paints have freight surcharge if delivered. The web order freight cost is a flat rate for simplicity - if you order by telephone then we charge actual freight with a minimum of $10 plus GST ($11 inc GST). 

Freight costs apply to shipping within Australia only.

Minimum order:

There is no minimum order; however some goods have to be ordered in quantity lots (these are listed on the web site).

Payment:

Genetics Australia customers can elect to have goods charged to their account if they pick up goods at a store. Other customers can either apply for an account at their local Genetics Australia branch (if applicable) or pay in one of the following ways:
Credit card – Visa or MasterCard via the secure web site, phone or fax. Note that when paying by credit card on the web site all the details must match your banking details - including name and billing address - otherwise the bank web site will reject the sale and advise of a 'text error'. 
Cheque - If you elect to pay by cheque, we supply the products as soon as we receive the cheque and it is cleared by our bank.
Direct Deposit of Funds: If you elect to pay by direct deposit, we supply the products after we receive the funds into our bank. Please use your last name as a reference when paying by this method.

Overseas orders

GST – GST is not applicable on overseas orders.

New Zealand

We can ship most goods quickly, efficiently and economically via Australia Post to New Zealand (providing they are not dangerous goods). Please contact us for a quote.

Rest of the World

We do not normally ship outside Australia, however please contact us (contact page) via email with your requirements and we may be able to assist you.

Any queries?

Contact us – we work normal business hours (Melbourne time) and you can leave a message after hours – we will get back to you as soon as we can.

Return Policy:

Please choose carefully. We don’t normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit note where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to do. Please retain your receipt for proof of purchase. All standard items are returnable for refund within a reasonable time after purchase provided they have not been damaged and are in new condition. Please call us in Bacchus Marsh before returning any item – items left at stores may not be identified as returns and miss out on being credited to your account. All returns must be accompanied by their original invoice/packing slip. Custom made items cannot be returned for credit. If there is an issue with product use, it is generally a warranty issue not a return for credit issue – see the warranty section for details. Note that some ‘end of line’ and ‘bargain bin’ lines are sold ‘as is’. This does not affect your statutory rights.

Warranty on Products:

All products we sell are covered against faulty materials or workmanship. Unless otherwise stated this warranty lasts for 12 months from the date of purchase (invoice date). Note that the warranty does not cover damage due to using products outside their operating parameters, misuse or general wear and tear from using the product. If a product is defective we will repair or replace it at no cost on receipt of the defective product. If the product repair is deemed to be a maintenance problem rather than warranty (i.e. flat batteries) we will advise you a repair cost prior to returning the repaired product.

Disclaimer

Genetics Australia has put information on this web site based on many years experience in animal breeding. We hope it is of use to you; however we do not know your particular situation or application. The information we provide is general in nature and cannot substitute individual professional advice. This site is aimed at professional farmers with experience in using the products offered. As a buyer on this site you rely on your own judgement in deciding whether or not any product is suitable for your application. If you have any doubt about the selection or use of a product on your property you should obtain professional advice and training prior to purchasing and using a product.