Help

If you need help with using this website or getting to know about our policies or security on the website, please read through the information below. If you're still unsure about something feel free to use our contact form or call us on the number listed at the top of this page.

Minimum order:

There is no minimum quantity order; however some goods have to be ordered in quantity lots (these are listed on the web site).  There is a minimum order value of $10.00 AUD (not including freight). 

Payment:

Genetics Australia customers can elect to have goods charged to their account. Other customers can either apply for an account at their local Genetics Australia branch (if applicable) or pay in one of the following ways:

• Credit card – Visa or MasterCard via the secure web site, phone or fax.
• Cheque - If you elect to pay by cheque, we supply the products as soon as we receive the cheque and it is cleared by our bank.
• Direct Deposit of Funds: If you elect to pay by direct deposit, we supply the products after we receive the funds into our bank. Please use your last name as a reference when paying by this method.

Tax invoices

The system automatically creates and emails a tax invoice where you make a credit card payment.  If you want a copy of this invoice, log into the site by going to http://shop.genaust.com.au/user and typing in the name and password you set up.  If you have forgotten your password the system will email you a new one.  Once logged in, you can go to your order history and get copies of invoices for the products you have purchased. 

Overseas orders

GST – GST is not applicable on overseas orders.

New Zealand
We can ship most goods quickly, efficiently and economically via Australia Post to New Zealand (providing they are not dangerous goods). Please contact us for a quote.

Rest of the World
Please contact us via email with your requirements and we will quote freight costs to you.

Any queries?

Contact us – we work normal business hours (Melbourne time) and you can leave a message after hours – we will get back to you as soon as we can.

Return Policy:

All standard items are returnable for refund within 14 days of purchase provided they have not been damaged, are in new condition (including packaging) so we can resell them. Please call us in Bacchus Marsh before returning any item – items left at stores may not be identified as returns and miss out on being credited to your account. Custom made items and used items cannot be returned for credit. If there is an issue with product use, it becomes a warranty issue not a return for credit.

Warranty on Products:

All products we sell are covered against faulty materials or workmanship. Unless otherwise stated this warranty lasts for 12 months from the date of purchase (invoice date). Note that the warranty does not cover damage due to using products outside their operating parameters, misuse or general wear and tear from using the product. If a product is defective we will repair or replace it at no cost on receipt of the defective product. If the product repair is deemed to be a maintenance problem rather than warranty (i.e. flat batteries) we will advise you a repair cost prior to returning the repaired product.

Disclaimer

Genetics Australia has put information on this web site based on many years experience in animal breeding. We hope it is of use to you; however we do not know your particular situation or application. The information we provide is general in nature and cannot substitute individual professional advice. This site is aimed at professional farmers with experience in using the products offered. As a buyer on this site you rely on your own judgement in deciding whether or not any product is suitable for your application. If you have any doubt about the selection or use of a product on your property you should obtain professional advice and training prior to purchasing and using a product.